GoClinic: Improving the discharge process and accelerating patients’ recovery

How to provide care and accelerate patients’ recovery at the same time? This is one of the questions that GoClinic is going to answer. Founders Artur Steffen and Andrei Popa are building a platform where patients get important information, like their discharge summary and recovery plan from their hospital, explained in an easy-to-understand and helpful way. The patient is accompanied by GoClinic Mobile throughout their discharge and recovery process. Find out how in this interview with Artur.

“We looked at the basic needs of the patients”

When Artur and Andrei started out in the Digital Health program, their focus was mainly on the admissions process in the hospitals. Throughout the program they have worked to improve their business model and focused sharply on what they can do best. It turned out that it wasn’t the admission they should focus on, but the discharge process.

In reference to An exploratory analysis of hospital discharge summaries across Europe in The European Journal of Public Health, Artur explains,  “The discharge is a process which is having bad results Europe-wide. So this whole process is just badly organised and patients feel lost. This happens more or less in all European countries. When you’re discharged from the hospital, you’re supposed to get some documents. The doctor told you what you should do for a smooth recovery process. After that the patient goes home and that’s where the mistakes happen. Once they’re out of the hospital, the patients’ understanding goes down because there’s nobody to ask any questions”.

“We’re revolutionizing the way people see their discharge documents”

So how does GoClinic make sure patients are having a smooth discharge process?

“We make discharge documents basically talk back to people by giving back information while being presented electronically”, Artur said. “The electronic discharge paper is scanned by a keyword analysis software and sent to the patient’s mobile phone. The keywords in the content are linked to a database of definitions where the terminology is explained in normal, human language. This way patients don’t have to Google it or look it up on Wikipedia.”

Besides taking care of the discharge papers, GoClinic added another feature to the process which is the daily pain curve chart. Here patients answer some questions that create a chart. “For example, if the pain is usually five days and the patient indicates after six or seven days that he or she is still in pain, the system sends a message to the hospital department that they should get in touch with the patient,” Artur told us. “This avoids that the patient comes back to the emergency or has to through a lot of struggles again.”

“We are a B2B2C where the end user is the patient. We provide a solution for hospitals in order to better serve their patients and meet GDPR regulations”

Since the beginning of the program GoClinic has been able to start a partnership with the St. Maartenskliniek, where they started a pilot project.

“We decided to shape the healthcare ecosystem with our innovative approach and ideas”

It can be challenging to establish the right contacts in the healthcare industry, which was one of the reasons for GoClinic to join Rockstart’s Digital Health Accelerator program.

“The partnerships of Rockstart are quite strong, this was my assumption when I looked at the program in advance,” Artur said. “Plus the program takes six months, instead of three months like some other programs. Healthcare is a complicated market, with needed participation of many stakeholders and decision makers, like regulators, patients and doctors for validating a product. Therefore, it takes longer to enter the market, win projects and generate revenue. Within six months, it’s realistic to come to the Health Valley in Nijmegen to drive innovation and the company forward.”

“Don’t give up and stick to what you believe in”

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